Developed inventory tracking, query and reporting systems; including a part maintenance and asset tracking system used by The Genius Staff at the Palisades Apple store.

Created hand held “cheat sheets” of the Apple computers for the floor management and staff to allow for quick access to specs, prices and comparison.

Had my review of the Active Directory Help Desk iOS app headlined on the company’s implbits.com website

EXPERIENCE

Senior Engineer September 2014 – Current
Desktop Guerrillas – Norwalk, CT

• Provide day-to-day support of our clients’ infrastructures. This includes Windows 7/8, Windows Server 2003, SBS, 2008, 2012, terminal servers, and designing and deploying new client networks, as well as support for printers, scanners, routers and wireless access points
• Support out client’s desktop environments. This including Windows XP through Windows 8.1, Mac OS 10.4-10.10, iOS devices, Windows tablets, Android devices, and Blackberries
• Manage and maintain our backup infrastructure for our clients servers and individual desktops
• Manage users and computers in Exchange environments, and when necessary, migrate to newer platforms, both internally and using cloud based solutions
• Troubleshoot internet, network, wireless, and security issues
• Administer our proactive network management
• Provide support for firewalls, VPNs, peripherals, email and remote connection issues
• Stay up-to-date on the latest technologies and participate in developing new service offerings and management methodologies

IT Manager

IT Manager April 2012 – July 2014
Circle One Marketing / MatchMG – Norwalk, CT

• Planned the IT budget including all hardware, software, and services Circle One used throughout the year
• Designed and maintained the infrastructure of servers, network, and the phone system
• Managed all IT vendors and consultants, as well as dealing with any onsite desktop issues
• Set up, configured, and maintained webservers used in international promotional campaigns
• Management of DNS and SSL records, Ubuntu, CentOS and Windows Web Servers and SQL databases
• In charge of network services such as backups, firewall settings, user configurations, and updates
• Maintained and troubleshot all employee’s Macintosh (10.7-10.9) and Windows (XP – 8) computers
• Helped combine the infrastructures of Circle One Marketing during the acquisition by Match Marketing Group

Desktop Support December 2006 – November 2011
TracyLocke – SoHo, NY

• Education And Training Of Employees, Including Application Training And Best Practices
• Support In High Traffic Advertising Environment
• Active Directory Account Management
• Support for Macintosh, PC, and Mobile Phone platforms
• Support for Creative Suite 2-5
• Upgrade and maintenance of onsite systems
• Onsite support for remote Infrastructure needs
• Managed upgrade and return of lease equipment to the Wilton office
• Remote support for field users via Phone, ARD, VNC and VPN
• Coordination of support for multiple companies in the same building
• Manage And Troubleshoot Multi-Site Phone Systems
• Support for external companies leasing our space and support
• Multiple office IT support, both onsite and remote

Apple Genius October 2004 – December 2006
Apple Inc – West Nyack, NY

• Performed repair and support of Apple branded hardware, as well as any third-party equipment, and supplied solutions for software-related customer incidents
• Gave training and specific support with retail customer base
• Functioned as a go between for Apple’s internal repair department and the retail customer
• Helped with store-level integration of new equipment and systems
• Maintain demo units in working order, as well as performing roll outs and upgrades
• Help non-technical managers and other employees to understand technical subjects
• Setup and management of the on the floor models to maintain uniformity and application stability for use

Mac Specialist October 2002 – October 2004
Apple Inc – West Nyack, NY

• Provided complete and appropriate solutions for every customer by utilizing retail sales and customer service skills
• Gave solution-based presentations in the in-store theater
• Protects assets through loss prevention awareness